How to Report an LADWP Power Outage and Read the Outage Map

Call 1-800-DIAL-DWP at any hour or use the online report button, then watch your area's dot change color as crews move.

The power's out, the fridge has gone quiet, and the first job is telling the Los Angeles Department of Water and Power. LADWP takes emergency and outage calls at 1-800-DIAL-DWP (1-800-342-5397) at any hour, every day, according to its outages page. Its online map also has a report button for anyone who'd rather skip the phone.

One thing to know before you start: the power outage map tells you about your area, not your address. Here's the order to do it in.

1. If it's an emergency or a medical emergency, call 911 first. That's LADWP's own instruction, posted on its outage map page.
2. Report the outage. Call 1-800-342-5397, which LADWP keeps open 24 hours a day for emergency and outage calls. No phone handy? The map page carries a Report Power Outage button, and it sends you to the online report on LADWP's My Account site. The TDD line for customers who are deaf, hard of hearing or speech-impaired is 1-800-432-7397.
   
   Owens Valley customers in the Eastern Sierra have their own numbers, listed on LADWP's outages page: (800) 992-8331 on weekdays, closed holidays, and (833) 325-2397 for electric outages after hours. LADWP's two outage pages don't agree on when the weekday line opens. The outages page says 8 a.m. and the map page says 7:30 a.m., and both say it closes at 4 p.m. Plan on 8 a.m. to be sure.
3. Find your dot on the map. The size of a dot shows how many customers are out, from one up to 2,501 or more. The color shows where the repair stands:
   • Orange, Reported Outage: someone in the area has reported it.
   • Blue, Assigned – In Queue for Dispatch: a crew has the job but hasn't been sent out yet.
   • Yellow, Crews En Route: the crew is on its way.
   • Purple, Crews Working: the crew is on site, working to get the power back.
   If the map won't load, LADWP says that happens when a browser is set to show only secure data.
4. Sign up for outage alerts. LADWP's alert subscription sends texts, emails or both. You'll get a message once a significant outage happens and updates as they come in. The last one tells you the power has been restored.

You're wondering whether an orange dot over your block means LADWP already knows about your house. The map's own definition is narrower than that: somebody near you has called in an outage, and that's all it says. The utility also warns that an outage can cover just part of a neighborhood. So an alert can reach a house that still has its lights on, and a dot down the street doesn't put your address on the list.

Treat the map's details as a rough guide. LADWP's disclaimer calls the information an estimate that can change as conditions do and may contain errors. It also says the map isn't the utility's official record.

So report it yourself, then keep the phone close. The alert you're waiting for is the last one, and LADWP sends it when the power comes back.

Source: ladwp.com, retrieved October 20, 2026. Other sources: ladwp.com (2).